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Customer Service Analyst - PortsmouthCustomer Service Analyst required to work for a large FTSE 100 organisation based in Portsmouth. Working as part of the shared service centre team, you would be acting as the first point of contact for a variety of incoming issues including HR, Finance and Procurement queries. You will be acting as a point of triage for a large user group of a newly implemented system.Key responsibilities:Act as a the first point of contact for HR, Finance and Procurement queries presented to the Shared Service CentreOperate within agreed service levels and providing excellent customer serviceRecord details of cases being reported within the ticketing systemTriage calls to HR, Finance and Procurement specialistsRequirements:Excellent attention to detailStrong background in providing good customer serviceExcellent communication skillsAbility to work well as a teamSalary and benefits:£20,000 - £21,500 basic salaryContributory pensionLife Assurance - on the basis the employee is in the pension schemeShare SchemeFlexible benefits: Childcare vouchers, Health Care cash plan, bike scheme etc.Free ParkingFlexible working hours Free and regular shuttle bus connecting to local bus and train stations and the city centre.Excellent location with shops, coffee shops, restaurants, a florist, hairdressers, beauty salon and nursery.This organisation has a strong customer base with yearly growth and a growing number of UK and international based customers. This role would suit someone experienced in customer service or a graduate with good communication skills looking to begin their career in a large and successful organisation.You will also be required to obtain security clearance to undertake this position.

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