Learning Coordinator- ContractSupervised by a Senior Learning Coordintaor the role is responsible for the administration and end-to-end delivery of a portfolio of training sessions. The Learning Co-ordinator (LC) is responsible for ensuring that duties are performed to a high quality, within agreed timeframes, and through the application of LSC standard processes. Key Responsibilities of Role: Act as the 'Single Point of Accountability' for the end-to-end administration of a portfolio of assigned sessions. Ensure that session tasks are completed accurately, to a high quality and within pre-agreed timescales. Provide onsite 'moderator' & first level issue resolution support to sessions delivered virtually via Adobe Connect & via High Definition Distance Learning (or other virtual technology) Ensure consistency of the delegate and faculty session experience through the clear and consistent application of LSC standard operating processes as applied across all learning delivery platforms. Ensure that any issues which may compromise the viability or quality of any assigned sessions are promptly identified, communicated and actioned/escalated as appropriate. Responsible for ensuring the production of status report updates which are accurate and have been produced with appropriate rigour and attention to detail. Ensure that session information on LMS (My Talent & Learning (MTL) is updated accurately and within agreed timeframes. Despatch of pre-session course work and joining instructions; the maintenance of delegate attendance and training records, and the close out of sessions through the timely collection of event evaluation forms (MtM & MTL) Ensure that ongoing session changes are communicated clearly and promptly to faculty and stakeholders. Ensure that delegate queries are answered clearly, promptly and politely. Establish sound day-to-day relationships with members of the Logistics team, LCs from other portfolios and offices, Onsite Coordinators and globally based local-contacts. Build positive fruitful relationships with external vendors and faculty. Work collaboratively with colleagues across teams to assist diffierent portfolios at peak times. Engage with the wider team, suggesting better ways of working, demonstrating a commitment to 'continuous improvement'. o Participate in relevant focused project work, contributing to the onward development of the team's processes, tools and systems. o Respond to ad hoc requests for information and updates from stakeholders, vendors and colleagues. Educational background * An undergraduate degree (or equivalent, relevant experience). * Numerate and able to convey written messages clearly with a close attention to grammar and spelling. Essential Skills and Experience (years and nature) * Able to demonstrate experience in establishing mutually beneficial relationships. (2+ years) * Able to demonstrate problem solving and 'customer service' skills & experience (2+ years) * Proven ability to prioritise own work effectively in a busy, multi-faceted role. (2+ years) * A self-starter, able to progress issues and work under own steam; but aware of the need to escalate and seek advice or guidance as required. * A proactive team player; willing work outside of immediate scope of role, sometimes at a higher level and happy to 'pitch in' at particularly busy times. * Evidence of good communication skills; experience in tailoring messages as appropriate to different audiences. (1+ year) * Numerate with a basic understanding of data analysis and reporting. Blended Learning Coordinator (if applicable) * Proficient use of virtual learning environment (VLE) and on line classroom (OLC) HDDL and Adobe Connect learning platforms, or a proven ability to learn similar applications at speed (1+ year) Experience would be beneficial. Core Competencies * Excellent organisational skills; a confident and flexible approach to coping with fast moving, and frequently shifting priorities to ensure goals and deadlines are met. * High level of technical competencies. * Very close attention to detail and a methodical and systematic approach to day to day work; ensuring the absolute reliability and integrity of your outputs and system updates. * Good interpersonal, communication & relationship building skills; particularly with external and distant internal stakeholders. * An innovative approach; seeking simple, 'best fit' solutions to challenges with a good understanding of the wider LSC context. * Flexible approach, goal focussed and a good team player. Technical & Professional Competencies * A good level of experience in standard Microsoft Office Software packages.Eutopia Solutions Ltd is acting as an Employment Business in relation to this vacancy.