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The Professional Qualifications and Accreditations (PQA) department at KPMG supports all trainees who study for a relevant professional qualification in our Audit, Tax and Advisory business units. Currently PQA support approximately 1,500 graduates, school leavers and apprentices studying for a number of professional qualifications across the Audit, Tax and Advisory business units.The PQA Operations team provide support to the wider PQA team as well as the business. The Operations Administrator will be involved in all aspects of delivering the qualifications that PQA deliver, your role will see you assisting with administration processes around qualifications and ensuring our trainees are supported from joining the firm through to qualification. You will be expected to also support the wider PQA team with administration support on a daily basis. You will report to the PQA Operations Manager.PQA provides first-class support and guidance to the trainee population along with establishing relationships with tuition providers, institutes, heads of department and HR in order to make KPMG's training environment the best it can be, helping our trainees achieve market leading exam pass rates.As a PQA Operations Administrator, you will sit across all qualifications that PQA support and support the PQA Operations advisors in ensuring operational excellence is achieved in all you do.ResponsibilitiesYour key responsibilities will be:support the Manager and Advisors within the PQA team to deliver a high level of client service;assist with the administrative elements of the Apprentice, School Leaver and Graduate Induction;assist the Operations Manager and wider PQA team on ad hoc project work where appropriate;invoice processing;exam entry bulk bookings and monitoring;accommodation bookings for all qualifications;to keep all PQA records updated and accurate;report all absentees for all qualifications to PQA Operations advisors;to assist on exemptions, training records, annual fees and Institute membership administrative processes;to deal with all training contract amendments;PQA website maintenance as and when required;answering trainee and business operational queries;creation and maintenance of necessary distribution lists of heads of department, training contacts, performance managers, department contacts and trainees etc;back up of our internal website on a monthly basis;booking of travel and accommodation for the wider PQA team;organisation of team events, conferences, meetings, to include the booking of meeting room, organisation necessary catering requirements, arrangement of any course materials etc;act as an administrative support for the PQA Operations Advisors and Manager.Skills The ideal candidate needs to be performing at E1 grade level.The candidate needs to be able to demonstrate:the ability to build effective relationships, rapport, trust and mutual respect with our internal and external stakeholders;the ability to work within a team environment;excellent organisational skills;effective listening, communication and questioning skills;intermediate knowledge of Excel, Word, PowerPoint, SAP and Outlook;excellent administrative skills, proving that they are both organised and flexible with a high attention to detail;the ability to manage conflicting work priorities, to work in a busy environment and adapt to change.a professional attitude at all times, ensuring that behaviours reflect the stakeholders that you will be in communication withpunctuality and flexibility on working hours where necessaryAdditional informationThis is an E1 grade role that would be ideally suited to either an existing internal E1 grade or an external candidate with a background of working in an administrative environment. The role is a fixed term contract for nine months.A motivated team player with at least one year administrative experience, a "can-do" and solutions focused attitude, previous project management experience would be an advantage.Ideally the candidate would be available to commence this role shortly, subject to arrangements with their home department or current employer. The role will be based in our Watford office, though applications from other offices will be considered. Some travel around the KPMG offices will be needed.Applicants will be required to submit their CV and a set of personal objectives for the role. There will be an interview for the role including a presentation, a role play and competency based questions.

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