PurposeTo support the Student Hire Manager in coordinating the delivery of recruitment, including the allocation of work, innovation through enhancements to ways of working, as well as coaching and counselling members of the team. The main focus of this role will be to oversee candidate pipeline management within the team and ensure optimal service delivery for all Pre-offer activity including candidate screening, candidate matching, interview scheduling and seamless transition of the candidate journey to the next stage in the recruitment process.Experience & QualificationsStrong volume recruitment knowledge, specifically including managing candidates within a pipeline and ideally within, but not limited to Student RecruitmentWorking to KPIs and within SLAsStrong administration capability, able to work with intricate processes such as pipeline instructions and the ability to act as a role model in organisational skillsWorking with data and producing management informationOutstanding stakeholder engagement capability and a service oriented mind-setWorking with and relationship management of external providersStrong people management skills, with an interest in developing peopleAble to demonstrate successful track record of process improvements and best use of technologyDegree level, or equivalent, qualification level AccountabilitiesCoach team members to improve performance, specifically to improve their pipeline management and escalation aspects within their roleCounsel several team membersSupport the Student Hire Manager and Team Coaches in introducing new ways of working and monitor the implementation of changesSupport the team with any operational queries. Act as subject matter expert for the practices and processes in Recruitment ServicesUndertake student hire coordination and administration duties when resource requires this. This involves pre-selection, selection and on-boarding activitiesDeputise for Student Hire Manager and cover Team CoachesReport and monitor time to offer for candidates, devise recommendations on how to reduce this and manage team work allocation effectively to meet SLAsReport on weekly screening and interview scheduling activities to identify if enough candidates are progressing and what amendments could be made to the process to progress candidates more effectivelyMeet with Student Hire manager weekly to provide a review of pipeline, suggested changes to process and variations on ways of working to achieve pipeline completionEarly identification of any challenges which may impact achieving graduate and undergraduate targets and support in providing resolutionsContribute to HRSSC, CBS and wider HR projects and initiativesCommit to own personal development and ensure capability and skills are always up to dateTypical ActivitiesMeet weekly with the team for pipeline reviews, management and escalationMeet weekly with the team to allocate and manage weekly targets and SLA'sMeet weekly with Student Recruitment for pipeline review and escalation (following the escalation process by engaging individual resource coordinators/managers)Meet weekly with the Manager/Coaches for high level business escalationMeet weekly with external provider(s) to manage their service deliveryManagement of Taleo reportingProduction of reports regarding team performance and identification of areas of focusSupport the Manager generating ideas for process improvements and ensuring new ways of working are Embedded in the teamAs directed by the Manager, investigate service issues/failures in KPI or performance to identify improvements to service/performanceCounsel and coach team members aimed at improving levels of performance around candidate progression and developmentMonitor the workload of team members to ensure fair distributionParticipation in ad hoc project workPresent ideas and initiatives at team meetingsContinuously develop knowledge and expertise of recruitment and on boarding processesFacilitate good communication in the team